CustomerQuestionnaire

• *Job Number:
• Date:
• *Name:
• Division:

• Question 1.
  How would you describe the way your inintial enqiry was handles by Lanes?
• Outstanding Good Satisfactory Inadequate
• Question 2.
  Did you recieve a quotation for the work?
• Yes No
• Question 3.
  Was the estimate/quotation clear and accurate?
• Yes No
• Question 4.
  Did the Lanes team arrive on time?
• Yes No
• Question 5.
  Did they identify themselves and explain what they were going to do?
• Yes No
• Question 6.
  How did you rate the Lanes' staff for?
• Friendliness:
• Outstanding Good Satisfactory Inadequate
• Enthusiam:
• Outstanding Good Satisfactory Inadequate
• Professionalism:
• Outstanding Good Satisfactory Inadequate
• Overall:
• Outstanding Good Satisfactory Inadequate
• Question 7.
  Did staff keep you informed about progress?
• Yes No
• Question 8.
  Did the staff have adequate equipment for the job?
• Yes No
• Question 9.
  How did you rate Lanes' level of expertise??
• Outstanding Good Satisfactory Inadequate
• Question 10.
  Would you recommend Lanes for Drains to someone else?
• Yes No

You don't need to complete the contact details below, but it may help us to identify an problems and make sure that they don't happen again if you do.

• *Customer Name:
• *Daytime Contact Number:
• Evening Contact Number:
• *Address:
• *email Address: